Once your order has been placed, you will receive an email confirming the order was received. An additional email with tracking information will be sent out separately (within 24-72 hours depending on order time of day) as soon as the product has left the warehouse. Once processed at the warehouse, orders typically ship within 2-3 business days.

Exceptions include: after holiday weekends, peak/busy influx of orders, out of stock items, or delivery address issues.

Orders normally take to 2-3 business days to process. If you order on a weekend (mid to end-of-day Friday -- Sunday) or a holiday, your order will be processed starting the next business day since our warehouse/shipments are closed over the weekend.

Once your order has been shipped, you will receive a shipment confirmation email with your tracking number included inside. If it has been over 4-5 business days and you have yet to receive a shipment confirmation email with your tracking number, please check your spam folder or contact us at support@vaporslide.com with your order number.

D'oh! If an order has already been shipped out and is currently in transit, the order cannot be canceled. Once you receive the item, you can return it to back to us.

Unfortunately, we longer ship internationally. We only ship within the United States.Do you offer overnight shipping? Vapor Slide does not offer overnight or expedited shipping. Sorry.

We apologize, but Vapor Slide does not offer overnight or expedited shipping.

We ship all items priority 3-5 day delivery. Depending on where you live (AK, Hawaii, PR) it can take 6 days for your items to arrive.

It can take anywhere from 24-48 hours for a tracking number to go live. It usually depends on when the mail carrier receives and scans it the first time. Weather and other factors can delay updates from time to time.

If you notice your shipping address was entered incorrectly, please write support immediately with the updated/correct version support@vaporslide.com. We can change shipping addresses within two hours of placing the order.

Vapor Slide offers a full refund on orders that have been canceled before they have been fulfilled in our warehouse.

To cancel an order, you must reach out to Vapor Slide via email (support@vaporslide.com).

Generally, an order will be locked and unable to be canceled after 2 hours of purchase and no order can be canceled once it is in transit; you must wait for the package to arrive and make a Return or Exchange

Oh no! Please email support@vaporslide.com immediately and do not use the damaged item or attempt to fix the item. We need you to email us within two weeks of receiving the item!

We will also need the following from you:

• Two images of the product. (1) zoomed in detail of the damaged area and (1) image displaying the item(s) as a whole.
• A brief description of the problem

Damages that involve broken glass do not need to be returned back to Vapor Slide. Once we review the damages, we will send out a replacement ASAP.

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you get your item and you have changed your mind, we ask that you write us immediately upon receipt (or within two weeks) and include a photo of the item to show it is not opened, damaged OR used.

-DO NOT OPEN IT &  DO NOT USE IT!-

Any return/exchange must be unused and in brand new condition. There are no exceptions to this rule. You cannot use it in any way.

If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Customer Service Representatives standing by who are happy to help you find the perfect product.

Note: Products are not eligible for return or exchange after thirty (30) days.

If you have received a wrong item DO NOT USE IT. Please email support@vaporslide.com with your order number and a clear picture of the wrong item. If you use it, the contract between vaporslide.com and the customer will be considered fulfilled and we cannot refund or exchange the item.

First off, DON'T PANIC. Chances are your item has shipped from a different warehouse location and it is on the way! At any rate, email support@vaporslide.com with your order number and the item(s) you are missing from your order and we can help you out.

We do offer a limited warranty and you can see all the warranty details by clicking the link here Waranty.

We accept most major credit cards (Visa, Amex, Discover and Mastercard). We do accept prepaid cards but make sure to register them on the gift card provider's website.

We do not accept PayPal, money order, or bitcoin (dogecoin, Schrute bucks, etc.)

No, sorry, we do not price match.